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General Terms

By accessing and using Betsobet Casino, you agree to abide by these terms and conditions. The casino reserves the right to modify these terms at any time, with changes taking effect immediately upon publication. Continued use of the platform following updates constitutes acceptance of revised terms.

Players must be at least 18 years of age or meet the legal gambling age in their jurisdiction, whichever is higher. The casino restricts access in territories where online gambling is prohibited by law. Users are responsible for ensuring compliance with local regulations before registering an account.

Account Registration

Each player may maintain only one account. Multiple accounts linked to the same person, household, IP address, or payment method violate these terms and may result in account closure and forfeiture of balances. Registration requires accurate personal information including name, date of birth, address, and contact details.

The casino may request verification documents at any time to confirm identity, age, and payment method ownership. Failure to provide requested documents within 30 days can result in account suspension and withdrawal denial. All submitted documents remain confidential and are stored securely in compliance with data protection regulations.

Deposits and Withdrawals

Minimum deposit amounts vary by payment method, typically ranging from €10 to €20. No fees apply to deposits, though third-party payment processors may charge their own transaction costs. Deposits credit accounts instantly in most cases, though bank transfers may require 1-3 business days.

Withdrawal processing times depend on the chosen method: e-wallets clear within 24 hours, credit cards take 1-3 business days, and bank transfers may extend to five days. The casino reserves the right to request additional verification before processing withdrawals, particularly for first-time cashouts or unusually large amounts.

Withdrawal limits cap at €5,000 per transaction for standard members, with higher limits available to VIP players. Players may request multiple withdrawals simultaneously, subject to available balance and cumulative monthly caps. Any attempts to circumvent limits through multiple accounts or fraudulent activity result in immediate account termination.

Bonus Policies

All bonuses carry specific terms including wagering requirements, eligible games, maximum bet limits, and expiration dates. Players must meet the stated playthrough condition before withdrawing bonus funds or associated winnings. Wagering contributions vary by game type, with slots typically contributing 100% and table games contributing lower percentages.

Bonus funds remain locked until wagering requirements are satisfied. Attempting to withdraw before meeting the condition forfeits both the bonus and any winnings derived from it. Maximum bet limits apply while bonus funds are active, usually capped at €5 per spin or hand. Exceeding this limit voids the bonus and associated winnings.

Bonuses are non-transferable and may only be used by the account holder. Abuse of bonus terms, including exploiting loopholes or using multiple accounts to claim the same offer, results in bonus forfeiture and possible account closure. The casino reserves the right to void bonuses and winnings in cases of suspected fraud or terms violations.

Responsible Gambling

Betsobet encourages responsible gambling and provides tools to help players maintain control. Deposit limits, loss limits, session time reminders, and self-exclusion options are accessible via account settings. These controls activate immediately upon setting and can be adjusted upward only after a cooling-off period.

Players experiencing gambling-related problems can contact support to request temporary or permanent self-exclusion. During exclusion periods, accounts remain inaccessible and cannot be reopened until the specified duration elapses. The casino also provides links to external support organisations including GamCare and Gamblers Anonymous.

Game Fairness

All games use certified Random Number Generators tested by independent auditors to ensure fairness. RTP percentages are published for each game and reflect long-term theoretical returns. Short-term results may deviate significantly from published RTPs due to variance.

The casino does not manipulate game outcomes and cannot influence RNG results. Players experiencing technical issues during gameplay should contact support immediately. The casino will investigate and rectify legitimate errors, but is not liable for losses resulting from player error, internet connectivity issues, or device malfunctions.

Prohibited Activities

The following activities violate these terms and may result in account closure, balance forfeiture, and legal action:

  • Using the casino for money laundering or other illegal purposes
  • Creating multiple accounts to exploit bonuses or promotions
  • Colluding with other players or using automated software to gain unfair advantages
  • Chargebacks or payment reversals after funds have been used for gambling
  • Providing false information during registration or verification
  • Attempting to hack, disrupt, or compromise casino systems

Dispute Resolution

Players dissatisfied with casino decisions may submit complaints via email or live chat. The support team investigates all complaints and responds within 72 hours. If the issue remains unresolved, players may escalate to the licensing authority for impartial arbitration.

The casino’s decision is final in matters of bonus interpretation, game rules, and terms enforcement. However, players retain the right to seek external review through the licensing jurisdiction’s dispute resolution process.

Intellectual Property

All content on the Betsobet Casino website, including logos, graphics, text, and software, remains the property of the casino or its licensors. Players may not reproduce, distribute, or commercially exploit any content without explicit written permission.

Liability Limitations

The casino is not liable for losses resulting from technical failures, internet outages, payment processor errors, or events beyond its reasonable control. Players assume responsibility for maintaining secure login credentials and protecting account access.

Maximum liability for any claim is limited to the amount of the player’s account balance at the time of the incident. The casino bears no liability for consequential, indirect, or punitive damages arising from platform use.

Account Closure

Players may close accounts at any time by contacting support. Remaining balances are withdrawable subject to standard verification and processing procedures. The casino reserves the right to close accounts suspected of fraudulent activity, terms violations, or dormancy exceeding 12 months.

Closed accounts cannot be reopened without casino approval. Players wishing to return must submit a new registration and undergo standard verification procedures.

Contact Information

For questions regarding these terms, contact:

These terms are governed by the laws of Curacao and any disputes fall under the jurisdiction of Curacao courts.